Faith Kyoumukama @martkinel
How long have you been in the hospitality industry?
I have been in the industry for five years, worked for different establishments, but currently I am at Upperhill Springs, Nairobi.
Tell us about Upperhill Springs?
It is a restaurant with African architectural style and cozy environment. The hotel is conveniently located in the heart of the city, a close proximity to major places of interest and key business and office areas. It is fit for both business and leisure.
What are your best cuisines?
It serves cuisine from around the world; from African to continental dishes, fresh food and warm beverages.
What do you do to ensure customers flock your restaurant?
I do follow up on customer service. I have a marketing strategy that ensures customer’s needs are met. We have also created theme nights and happy hour. Further, we have a whatsaap group that encourages our clients to share their views about our services.
What are your future goals?
My future goal is to be a vision creator. A great marketing manager is a master vision creator.
You are also a creator of Hotelkenya254? Tell us about it?
HotelKenya254 is a blog that helps promote local tourism by creating more awareness for people to appreciate our hotel and restaurant.
What are some of the challenges you face as a marketing manager?
Securing a budget that is enough to perform my functions. But that is a pressing challenge for marketing globally. Getting enough money, however, is easier said than done, especially for organisations that aren’t working with sizeable nor flexible marketing .
What have you learnt from your experience as a marketing manager?
As the marketing field grows, and becomes more complex, there is more to know, more to do, and more to track. While you may start out with what looks like the perfect marketing team, holes can begin to appear where there is a lack of knowledge or capability.